Veera & Usha
Shelly Arora was our agent twice, first as a buyer's agent in 2008 and after seven years as a seller's agent in 2015. When buying, we had very specific constraints based on Indian Vastu (a la Chinese Feng-shui). We also additional requirements about the price-range, age of the house, look and feel, neighborhood, etc. Shelly showed us hundreds of houses, week after week, month after month, pleasantly and patiently, with a kindness and understanding that I wish I had for others. We finally found a house that we fell in love with. Given that it was our first time home buying experience, we had numerous questions. With Shelly's help, we breezed through it all. She helped us with the few rounds of negotiations (our offer was lower than the asking price), arranged the home inspection after acceptance, stayed in touch with my mortgage broker and the seller's agent to coordinate our need for an expedited buying process. There was a section-1 item that Shelly got the sellers to fix before we moved in. When selling, we had some constraints about when we can start showing the house to potential buyers, when we wanted to start packing, how to rent back from the buyers, etc., and we of course wanted a quick sell but only at the market price! Shelly suggested minor home improvement projects to better showcase the house. We took almost all of her suggestions and got them implemented using a handyman team; it was an investment that provided good returns. Shelly also accessorized the home and when she sent the photographers to take pictures, the home looked like a model home. Shelly hand delivered flyers to our neighbors and hosted a special open house for other agents and neighbors. Shelly and her team hosted many open houses and private showings for potential buyers. We received some low-ball offers that fizzled out later. Finally, Shelly sold the house for more than our asking price, for which we are very happy and grateful. Again, Shelly guided us through the negotiation process till the offer acceptance and helped us navigate a tricky situation when were traveling abroad during the signature of the closing documents and handover of the keys. While we didn't know Shelly prior to our decision to become homeowners, but I'm happy to say that our experience with Shelly has been quite positive and friendly, which has resulted in her now becoming our family friend. Overall, we were very pleased with Shelly's service and gladly recommend her to other buyers and sellers.