Reviews

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  Veera & Usha

  Shelly Arora was our agent twice, first as a buyer's agent in 2008 and after seven years as a seller's agent in 2015. When buying, we had very specific constraints based on Indian Vastu (a la Chinese Feng-shui). We also additional requirements about the price-range, age of the house, look and feel, neighborhood, etc. Shelly showed us hundreds of houses, week after week, month after month, pleasantly and patiently, with a kindness and understanding that I wish I had for others. We finally found a house that we fell in love with. Given that it was our first time home buying experience, we had numerous questions. With Shelly's help, we breezed through it all. She helped us with the few rounds of negotiations (our offer was lower than the asking price), arranged the home inspection after acceptance, stayed in touch with my mortgage broker and the seller's agent to coordinate our need for an expedited buying process. There was a section-1 item that Shelly got the sellers to fix before we moved in. When selling, we had some constraints about when we can start showing the house to potential buyers, when we wanted to start packing, how to rent back from the buyers, etc., and we of course wanted a quick sell but only at the market price! Shelly suggested minor home improvement projects to better showcase the house. We took almost all of her suggestions and got them implemented using a handyman team; it was an investment that provided good returns. Shelly also accessorized the home and when she sent the photographers to take pictures, the home looked like a model home. Shelly hand delivered flyers to our neighbors and hosted a special open house for other agents and neighbors. Shelly and her team hosted many open houses and private showings for potential buyers. We received some low-ball offers that fizzled out later. Finally, Shelly sold the house for more than our asking price, for which we are very happy and grateful. Again, Shelly guided us through the negotiation process till the offer acceptance and helped us navigate a tricky situation when were traveling abroad during the signature of the closing documents and handover of the keys. While we didn't know Shelly prior to our decision to become homeowners, but I'm happy to say that our experience with Shelly has been quite positive and friendly, which has resulted in her now becoming our family friend. Overall, we were very pleased with Shelly's service and gladly recommend her to other buyers and sellers.
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  Avinashy

  Zillow should add another criterion in the review category "Patience" and Shelly will get the highest Score on that too. As a first time buyer, we had tons and tons of questions, Shelly answered all our questions (and as she says No question is silly) with a smile on her face. Shelly showed us around multiple locations around the east and south bay and was always available to show us a property when needed, she was always through with the information on the property and if sometimes she did not a specific details she would make it a point to note it down and get back to us by the end of the day. I think the second most important trait for Shelly is her responsiveness, she would reply back to our call/emails/texts very very promptly. Shelly always gave us the pro's and con's of the property with a very open perspective and always let us decide on how we proceeded. We Thank Shelly for her help with our purchase, she made this process as easy and streamlined as possible for us.
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  ppandey8

  Shelly helped us sell our property in south San Jose at the bottom of real estate crash in 2012. It was an important time to have an agent as skilled and compassionate as Shelly. A lot of homes in the area were short selling or going into foreclosure at the time. We interviewed 3 realtors and chose Shelly because of her experience and professionalism. Shelly stuck with us as we went through a long process of staging and advertising the home before listing it. She managed our expectations well as we went through weeks before receiving the first offer. She negotiated a good price so that we didn't have to opt for a short sale. She worked closely with the buyer's agent to ensure that they had all the information and comparable sales for the buyer's loan to be approved. Overall, Shelly managed the process brilliantly for us and I have no hesitation in recommending her for anyone selling or buying a home in the south bay or east bay.
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  Forprasad

  I was referred to Shelly by a mutual friend. She has a lot of expertise and that was very useful to us as first time home buyers. I had looked at short sale homes earlier and the process was taking several months. After I found my current house, which was also a short sale, there were many small issues that cropped up, from the seller's agent making mistakes or being tardy to the loan agent at the bank not being up to the task. At each stage, Shelly pursued the mater and we just succeeded in closing the sale. I highly recommend her.
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  Surendra Lalwani

  Wow, it's been a year since we bought our house in Dublin, CA. Shelly was our realtor and we were completely satisfied with a fantastic job that she did for us. When we first met her, we were just looking, nothing serious and within 8 weeks had moved to our own house. She would turn up anytime, anywhere we needed her and always respond back to phones calls, emails and always ready to clarify any questions. She is very knowledgeable and down to earth. Would always consider her for all our real estate needs.
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  Georgepa4

  Shelly was the perfect Realtor. She is Extremely Knowledgeable and very accommodating. She is patient and took the time to understand our needs. I will have no hesitancy in referring her to my friends and colleagues.
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  LDShi

  Shelly has helped my husband and me multiple times with both home buying and selling. She is energetic, knowledgeable, highly experienced and very professional. Still, the best part about Shelly for me is her reliability and responsiveness. There has never been a time when we were unable to reach her or when she did not have an answer. She was there for us. I would give her 6 stars out of 5.
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  user 8700349

  Shelly is the realtor who can understand your requirements and then help you find your dream home. She is not after money or commission she us going to get, her prime goal is to help you find the home you are looking for and doesn't matter how long it takes. She is very patient and always listens to you and also provides an honest feedback on the location/property. Yes, I will use her services again to find another home whenever I need and am happy that I found her and she got me my dream home that I am enjoying living in, thanks Shelly.
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  gitanjali1

  I've had the pleasure of working with Shelly Arora for the past 15 years. She has helped me buy and sell multiple homes during this period. Shelly shares her in-depth knowledge about the real estate market. She provided complete hand-holding and guidance as I went through one of life's biggest decisions of buying and selling homes. Her passion for homes has helped me buy my dream home!
  
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  marcandays

  We had the great fortune of having Shelly represent us in our home purchase in Fremont. She is far the best realtor with excellent knowledge of the Tri-City area (Newark, Union City and Fremont). There is never any pressure from her and lets you make up your own mind whether it be a sale or purchase. We would have no hesitation in recommending Shelly for any sale or purchase of any real estate. Thank you, Shelly !!
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  Shandon

  Shelly was extremely patient and took the effort to understand our needs and show us homes that met our criterion. It took us a long time to find the home we really liked but then we had a really difficult seller situation (we had to back out of contract multiple times because of that). Eventually Shelly with all her tact and charm was able to help us get that home!
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  Shrungaar

  I have had the pleasure of working with Shailja for buying/selling a lot of properties in Santa Clara County. she is extremely detail oriented knows the market very well. she is patient and not pushy. She is an excellent negotiator for getting your dream home or selling your property at top dollar. She goes above and beyond to take care of her clients. I will not hesitate to call on her for any of my real estate needs or even for recommendations like a handyman, loan broker etc. she has always come through for me.
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  Papbear949

  Shelly has helped us purchase and sell multiple properties. She used her experience and knowledge to get us good deals and was amazingly thorough with the paperwork.
  
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  sdintakurty

  Shelly is a very good professional and has a lot of patience to answer any questions regarding buying and selling home. She is always accessible and responds to phone calls very quickly.